Discussion about this post

User's avatar
Susan's avatar

I absolutely agree with the way you approach this and have picked up a few more ideas from what you have written. I am always very clear that I can't promise a particular outcome and just occasionally I sense that is not what someone wishes to hear and that's okay. They just don't make an appointment. I like to discuss expectations during the enquiry call but again one needs to be aware that the receiver does not always ' hear ' especially if they come from a place of desperation about their issue.

Expand full comment
Linda Wicks's avatar

This is refreshing to read and I love the way you have expressed yourself in relation to answering queries. I have realised over the years that I can’t promise quick fixes and it is certainly worth explaining this in ways that do not sound like forebodings of failure but honest and straightforward appraisal. Also the idea of recording results from practice is the way to go - something I used to encourage colleges to promote, though I’m not sure how many have continued it.

Linda Wicks

Expand full comment
2 more comments...

No posts